And the way we do that is really with two types of products. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Interested to advertise with us? That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. It was how we responded during a difficult time for everyone. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Determined and self-motivated undergraduate marketing major. We werent looking necessarily at outcome metrics per se. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. Hungry people. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. Interview question for Senior Manager.1. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. For me, that meant language, that meant earning income to buy Nintendo. To be more specific, analytics case studies test your ability to. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Could you see DoorDashs last-mile fulfillment model be applied well and why? DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. The food must be delivered hot and fresh within the estimated time. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. Joy Huang: Thats really valuable advice. What kinds of questions should I expect? DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. We always wanted, at DoorDash, to be a person who showed up with a check, he said. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. We were looking a lot at the input metrics. Critical Thinking for Better Judgment and Decision-Making . And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. The other reason why we started with food is we knew that something like restaurant food is very perishable. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. Overseeing product development. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. And then over time, its about learning how do you build systems? Are you improving in some of the systems? Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. DoorDash turned a profit in certain cities. Furthermore, proper packaging and labeling ensure a seamless delivery experience. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Joy Huang: Nice. Product managers can expect to work . Christopher Lee for The New York Times. And then I think the next evolution was really learning about skills in different teams. That they can create their own digital channels. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. Its been truly a pleasure. Tony Xu: Oh actually I dont have one. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. As DoorDash grows, he said, theres going to be more tension.. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. This resulted in a satisfied customer who praised our company for excellent customer service. 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