Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Quick and easy purchase today. Needless to say, and despite my enjoyment of the style and pieces themselves, I will not be shopping at La-Z-Boy ever again. I've always liked the massage recliners, but just can't bear to have one in the family room. Plus, they don't look like recliners. GO SOMEWHERE ELSE. Awful experience! I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. I highly recommend Flexsteel. It's definitely decent furniture. Purchased a dual recliner PLUS the extended warranty. The furniture is like no other. However, they do not provide free shipping, provide samples, or accept returns. Oh by the way, the delivery guys from san jose were friendly. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. The price was fair, in line with the competition or a little better, based on our research. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. Store Gave Me A Number To Call For Service. Rocks and reclines for total comfort. Recliners offer various options of motion. Staff is always friendly and courteous. Padded rolled arms. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. 30% off is a scam to get you in the store. Covered in a rich leather looking suede with a plush hand. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. This was at no extra cost. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. But I still expect truth and open communications from those retailers with whom I choose to deal. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. Lots of personal attention and so many options. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. Paid my deposit was given an eta on delivery date. Lazboy sells bonded leather furniture to unsuspecting customers. Model Fortune Laztime Full Recline. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. Years ago they were supposed to be the best. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. We paid half down, and were told it would be about 4 months. We bought 2 recliners. Best furniture buying experience! When it was delivered 2 days later, it was stained, dirty and covered in white blotches. All they can tell me is that it is in Production. Our dealer can not tell us when it might arrive. And only two years? The material and comfort is very worth it. The sofa was damaged on delivery. There are some recent complaints about perceived quality in some cases. You can't beat the quality, comfort, or prices in the long run. BUT A very nice young man was more than happy to pick up where Sherry left off! Matt was so sweet and patient with us. I paid in advance for the sofa. Seems tome. I later returned with my wife who decided to price out a couch as well. We use them constantly and have no complaints. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. This is one of the helpful article on top 10 recliner in 2018, you may read here. I said i never expected that a 4500 set would break in 8 mo and 13 months. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. TERRIBLE product. After delivery, we almost immediately had problems with the coloring of the leather wearing off. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. We ordered 2 recliners and got our choice of color and texture. Anyway the associate , Maria was very patient and helpful. The electrical components have broken as well. Best ever if you need to sleep sitting up. Now date for delivery has been moved to Feb 2023. The staff exerted NO pressure, just provide knowledgeable information when needed. So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. The first fixer (1 month wait) was a non-show. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. Made our day. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. We've never been emailed back. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Expected much more for my hard earned money. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. No notification that it was coming. Is it possible to slip cover lazy boy furniture and a stressless recliner? She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. This isnt a matter of supply chain slowdown. The noise is still unacceptable. He never addressed any of the other issues. We went home and thought about what we wanted to do. I have no kids and no animals just me and my husband. He said no Im sorry . I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. Doug bozich was very helpful and understanding of our situation. There was a small flaw in it but they took it back no problem to redo. Creating A Local Server From A Public Address. The quality is poor. I will look elsewhere the next time I'm buying furniture. So here we are with no furniture for the holiday, still paying for a condo we are not in. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. Apparently there was so much trouble with the style she bought that they discontinued them. We had to take time off of work and schedule him to come out THREE TIMES. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. My saga began in the summer. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. I just paid 4500 for the set!!! They definitely get 5 stars! I would defiantly by a La-Z-Boy again I will just use another store. Darn shame the lowest bidder got the partial board bid. Thanks for posting the pic. Almost all store charge a trip fee, but some don't. Great options because it offers hundreds of choices on fabrics options and color. The salesperson, Linda Evans, was very nice and helpful. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. DO NOT WASTE YOUR MONEY. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. No complaints. I was complaining about a structural issue. 4. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. We also bought a warranty for $1000 for the two pieces. We started out with Linda. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. 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