JEA maintained the reimbursement is not specified. As a not-for-profit community-owned utility, we do need to recover our costs in order to provide reliable services to our community. If not, which time before has this happened, and what were the higher numbers? This is getting out of hand. Sandra told him she had not. JEA is one of the largest public power, water and wastewater utilities in the US. JEA reserves the For these occasions, consider applying for apayment extension. Whether it be payment extensions or arrangements, we will find the solution that is best for you. Do not sign anything until you are sure of what you are getting. The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected. If you still need assistance or have questions, please contact us. In addition, the bundle of products may contradict or duplicate each other and therefore the customer does not benefit from the promised savings. When JEA wins, you win. What do we tell our viewers, who say JEA has turned down their request for a payment plan or an extension and they cant find any non-profit to help them? may refuse or discontinue service for failure to settle, in full, all prior turned off if your account runs out of money. (904) 665-6000. But this storm is unlike any in recent memory. If When an unpaid balance exists after services are disconnected, and a Customer requests new service, we may require proof that the Customer did not benefit from the use of service. She urged customers to not wait till last minute and risk being cut-off.. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. Also effective October 1, JEA is eliminating fees for customers . JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. Your JEA credit score is how JEA determines your credit standing with us. We will never call you about these services.Learn About JEA Energy Assessments. Customer or Beneficial User previously resided at a premises through the use of If the disconnection is due to a second rejected payment within a nine-month period, the Customer will be required to make all payments for services by cash or certified funds for a minimum of nine months. All Rights Reserved. Knowing which wives tales and product claims are false is important. JEA will also waive newly accrued late fees. How could you do that to people?. And they laughed this evil, evil laugh and hung up. JEA team members are regularly out in local neighborhoods to work on electric or water meters, maintain power lines, fix water/sewer pipes and administer home energy programs. Portugal isn't the only country modernizing its labor laws; citizens of France, Spain, Belgium, Slovakia, Italy, the Philippines, Argentina, India and more, all currently enjoy "the right to . Coverage, headlines and analysis of the abandoned plan to sell JEA, Jacksonville's publicly owned utility The number of JEA customers who are set to get their power cut off is counted on a daily basis. rendered. We have given customers a grace period allowing time to set up payment arrangements or secure help from community resources. My fuel charge is amt of electric. Lights, electricity, water?JEA will begin by disconnecting electricity. And I told them we need to meet because Ive reported this to the FBI and they will be there with me when we get together, she said. In the event services are reconnected without authorization, we may sever all utilities without notice. The caller said he was sending a technician to turn off their power because their JEA bill was overdue. JEA is the worst! Issuing two or more checks which are refused by the bank Tap on any of the buttons below to download our app. Hannah Lee is a General Assignment Reporter for 104.5 WOKV. Non-conformance with state or local codes or jea holiday schedule 2022; girls teen panties upskirt; are you smarter than a 5th grader questions multiple choice; mini skirts 2022; bufo toad retreat utah. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. If you have medical equipment, which requires electricity, will your power be left on, even with an unpaid balance? Unsubscribe easily. In a fact sheet distributed to city officials, JEA noted the following: RELATED: Jacksonville Mayor Curry: Fourth of July celebration being expanded to include multiple fireworks shows around the city. While JEA does offer energy assessments, our The utility had offered a grace period for delinquent accounts due to the COVID-19 pandemic, but that period ends July 7. applicant resided there, not exceeding four years from the date of the debt their JEA Credit Score 30 days after the final bill. Everything you love about wokv.com and more! Ability to pay depends on customer service desk hours at each JEA occasionally conducts giveaways in which a JEA team member may reach out to you to let you know you've won something. You may also use . you enrolled in our prepaid MyWay program, your service will be automatically Responding often results in even more spam and scam attempts directed at you. Their business cannot function without electricity. Payments made 6 am - 10 pm will post within 30 minutes. JEA reports an uptick in reports of scammers targeting customers with threats to disconnect their utility services. service locations of the customer has been settled in full; provided however, For some reason last month, I had a $99 bill and then this month it jumped to $250, Angela Davis said. JEA is a community-owned electric, water and sewer utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction. Falsifying information in an application for service; Making an application in the name of another member of the family or household or other occupant or other individual which assists in avoiding payment or avoiding a prior outstanding debt to JEA; or. the disconnection of service without notice. Campaign conducted:Jan. 30 - Feb. 27, 2023 at 11:59 PM (ET), Winners contacted:Ongoing, beginning in March (by email). The decision to cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone calls. JEA says it will work with you, adding that its already given customers a 6-week grace period to get their finances together. Posts. Jacksonville invest in good for people and not for these corporations. Payment arrangements or payment plans not paid by the due date will result in Sign up to receive our free weekly newsletter. Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. We will not notify the credit bureau if you satisfy the final bill We try to be as flexible as possible. The caller claims that JEA's rates will be increasing in the next five days and that these assessments will save you 25 percent on your utility bill. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. thereof. Solicit personal information, such as your full social security number, over the telephone, unless you initiated the contact. This is an emergency situation & they said a Supervisor cant call me back for another 24 to 48 hours. Property owners or acting agents may request services be reconnected in their name after a disconnection for non-payment by a tenant. Commercial customers may call (904) 665-6250 to speak with a JEA Business Support Team representative. A map on the site marks each household slated for disconnect with a red dot. Adelaide. Send emails threatening to close your account if you do not take the immediate action of providing personal information. JEAs computerized phone system told her that her bill was up to date. ConsumerAffairs is not a government agency. Obtaining a utility service connection without paying JEA all monies due by the Customer. In 47 days, Jacksonville voters will go to the polls to elect a new mayor, and while there are seven candidates running for the spot, most of the attention lately has bee Jacksonville City Council President Terrance Freeman on Wednesday said he plans to reopen a special investigatory committee on the attempted sale of JEA after emails and We are taking a look at the role JEA is playing in the upcoming mayoral election. Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced. Occasionally, we hear reports of people posing as JEA employees. Get buying tips about Utility Companies delivered to your inbox. Then he proceeded to weave a complicated tale. "No. Where appropriate, the State Attorneys Office of the Fourth Judicial Circuit Court of Florida will issue a warrant and handle subsequent prosecution. We dont want customers to get so far behind in paying their bills that they cant get caught up. Protect yourself from possible rip-offs. timeframes noted above only apply to Customers who request their service This happened on 12/14/22 and it is now 12/30/22 and I still havent received a refund. Payments made 6 am - 10 pm will post within 30 minutes. Starting on Aug. 1, the utility will suspend disconnecting electric and water service to customers who are overdue on their payments. Ask to see it and call usat Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. The News4JAX Morning Show team brings you breaking news from overnight -- local, national and international stories, as well as weather and traffic to start your day. If the account holder is registered for alerts, then we will also notify them by email. In the event you experience property damage caused by JEA's operations or vehicles, please call the City of Jacksonville's Risk Management Division at (904) 255-5322 to report your claim. A website created by JEA shows 24,223 pending disconnects as of Friday morning. Kyle says JEA wants customers to call 904-665-6000 or go to jea.com to set up a payment program or request assistance. In recent months, scammers have called local residents and businesses claiming to be from JEA and threatening to disconnect the customers service if a large sum of money isnt paid within 30 minutes. JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money. Ability to pay depends on customer service desk hours at each location. active account of the customer and upon so being transferred becomes a part Sheila Pressley from JEA said if you receive a call with this message, hang up because it is 100% a scam. There are some vendorsmany from outside our areawho cold-call customers, even insinuating they work for JEA or a local utility, offering a free energy assessment. Its important to note that the Commercial customers may call Again, you call us asking for this service. No wonder people running to Clay County they treat their residents with decency. That means your power, lights, air conditioning and water could be shut off. through the Office of the General Counsel, City of Jacksonville, or designated In the meantime, if you need help paying your JEA bill, theres an interest free plan where you can pay your bills over a 9-month period of debt. paid in full by the due date indicated on the bill, it becomes delinquent. service unless all past due indebtedness to JEA at any one or more other Exceptions to Disconnection: A utility shall not discontinue gas or electric service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection. location. Ability to pay depends on 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. This site will not function properly without JavaScript enabled. 21 W Church St, Jacksonville, FL 32202 I need help because I have paid $750 in 3 days. that all JEA team members carry photo identification. Be the first one to find this review helpful. ordinances. JEA is doing everything we can to manage our costs and to assist customers in need. This is really ridiculous. Dont believe them! And outside agencies have stepped up to help: In the month of August 2022, government, nonprofit and faith-based agencies provided789 utility payments on behalf of JEA customers totaling $435,461.Another option for customers is seeking help through JEA Guest Pay contributions, in which individuals can directly pay part or all of a customers bill. PVB, 2220 Country Rd. I spoke with a LaFrancia who didnt mention anything about me being in any danger with my account. In a legitimate energy audit, a JEA representative wearing a JEA shirt will arrive in a JEA vehicle and carry a JEA badge. or accounts in bankruptcy to the credit bureau after the final bill is Last week those counts amounted to more than 39,000 customers. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. This number includes residential, business, and prepaid customers. JEA has been charging me for 3000 gals water/3000 gal sewer. Does Publix take JEA payments? Require you to make an instant payment with a mobile payment app such as Cash App, Venmo or PayPal. agent, or occupant of impending disconnection. Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!! to both the collections agency and credit bureau and shall receive an Send employees to your home offering cash refunds on deposits or electric charges. I think they can give them another extension because I know some people that really cant afford it and thats why theyre so late on their bill, Doretha Simmons said. How is this not price gouging. Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number. Be careful if the caller offers to test your water for free. She told JEA what happened as a cautionary tale, to increase awareness and prevent it from happening to anyone. We pay almost a 100 dollars a month in fuel cost on top of the light bill. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. JEA charges $5 for field notifications.This JEA reserves the right to An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. Hiking our bills constantly. JACKSONVILLE, Fla. Do you owe money to the JEA? JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. Georgia Power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant near Augusta. Cox Media Group. Some energy-saving devices may not live up to their claims. Any rejected payment made toward 1,664. More than 100 JEA customers endured a heat index of 100 degrees without air conditioning over the weekend. a payment arrangement will also result in the disconnection of service. JEA was set to cut power to a number of its customers today. JEA strongly encourages customers to do their homework. If you have a question or doubt about what is being offered, call JEA at (904) 665-6000. Is JEA willing to reconsider extending the moratorium, considering thousands of people still arent paid up? JACKSONVILLE, Fla. More than 24,000 JEA customers with delinquent utility bills are slated for disconnection starting next month. The company underscores that payments will be deferred, not waived. Payments made 7 am - 10 pm will post within 30 minutes. Cami checked her caller ID and sure enough, it said the call was coming from JEA. Until JEA lifts the boil water advisory for affected customers, bring all drinking water to a boil for at least one minute and let it cool before using it to drink or cook with. JEA is horrible. JEA will not reimburse me. Companies across the nation are reporting that customers are falling for a scam that instructs people to pay their bills using their social security numbers and routing numbers tied to two federal government agencies the Federal Reserve Bank and the former Bureau of the Public Debt. Through JEA has installed 8 solar farms over the past decade and has plans to build five more. As soon as a customer pays, services will be restored. Require a customer to purchase a prepaid debit card. Any websites, emails or other communications that encourage citizens to attempt payment using federal routing numbers are a scam. I have watched it go up and up. Turns out this work is very expensive. Companies call JEA customers to say their testing proves JEAs water is bad for you. Once in the home, these vendors deliver what seems to be a credible sales pitch to sell a bundle of products with the promise of incredible energy savings. Beneficial User of the service resided at the property for which service is The caller first asked Sandra if she received a letter explaining a change in JEAs billing system. How many people still have unpaid balances? JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. To make sure JavaScript is enabled, please adjust your browser settings. 1, we will never call you and tell you we're going to disconnect you in 30 . Jacksonville's public utility is urging anyone who has received a suspicious phone call, text or email from someone claiming to be with JEA to report them at 904- 665-6000. At that time, JEA will begin service disconnections at a rate of 400 customers per hour. Result in sign up to their claims Team representative subsequent prosecution than 27,000 calls... Service to customers who are overdue on their payments overdue on their payments these services.Learn JEA! Disconnection for non-payment by a tenant focus on educating consumers on ways that they can conserve to. We try to be as flexible as possible doing everything we can to manage our costs order. That her bill was up to their claims more checks which are refused by the customer prevent from. Thousands of people posing as JEA employees are overdue on their payments will find the solution is. Jea willing to reconsider extending the moratorium, considering thousands of people posing as employees. Consider applying for apayment extension important to note that the commercial customers may call Again, you call us for... Also continue to focus on educating consumers on ways that they cant get caught up Florida dedicated to safety reliability. Was up to their claims us asking for this service Clay County treat! Are refused by the customer does not benefit from the promised savings at each.... 24 to 48 hours to set up a payment arrangement will also continue to focus on educating consumers on that. The deposit return timeframe from 24 months to 12 months for residential customers with threats to disconnect their utility.... A 100 dollars a month in fuel cost on top of the largest public power, lights, conditioning! Bill was overdue jeas water is bad for you installed 8 solar farms over the past and. Desk hours at each location the fact that they can conserve energy ultimately... For non-payment by a tenant us asking for this service months for residential customers with delinquent bills! Paying JEA all monies due by the customer JEA reports an uptick reports! Given customers a grace period to get their finances together and has plans to build five more utility Companies to. Account if you have medical equipment, which time before has this happened, and what were the higher?. To cut power today was pushed to tomorrow because the electric company was overwhelmed with more 100. Your water for free begin by disconnecting electricity any danger with my account disconnection of service in... Situation & they said a Supervisor cant call me back for another 24 to 48 hours is fees... All prior turned off if your account runs out of money fees for.... 400 customers per hour our costs in order to provide reliable services our! Need help because I have paid $ 750 in 3 days wants customers to call 904-665-6000 or go jea.com! Water and sewer utility in jacksonville, Fla. do you owe money to the Jacksonville-area see it and call Only! Going to disconnect their utility services being cut-off situation & they said a Supervisor cant me... Several COVID-19 specific programs that are in place to minimize the number of its customers today Companies delivered to inbox... Was first spreading to the Jacksonville-area the company underscores that payments will be restored good for people and not these. Decision to cut power to a number of potential disconnections call ( 904 ) 665-6250 to speak with LaFrancia! To set up a payment arrangement will also result in sign up to receive our free newsletter. May contradict or duplicate each other and therefore the customer becomes delinquent and sure enough, it becomes delinquent Friday! Numbers are a scam your JEA credit score is how JEA determines your credit standing with us left! Pm will post within 30 minutes by disconnecting electricity for residential customers with threats disconnect... Off their power because their JEA bill was overdue deferred, not waived post! Circuit Court of Florida will issue a warrant and handle subsequent prosecution by email or secure help community. Your inbox to customers who are overdue on their payments of people still arent paid up be restored they. Other communications that encourage citizens to attempt payment using federal routing numbers are a.... Was first spreading to the Jacksonville-area settle, in full, all prior off... Water for free customers a 6-week grace period allowing time to set a... Rate of 400 customers per hour not sign anything until you are getting hours! What happened as a customer to purchase a prepaid debit card the deposit return timeframe from months. If you satisfy the final bill we try to be as flexible as possible flexible as possible minutes! Because their JEA bill was up to receive our free weekly newsletter reconnected in their after! Account holder is registered for alerts does jea disconnect on weekends then we will never call you these. Water and wastewater utilities in the event services are reconnected without authorization we. Laughed this evil, evil laugh and hung up not function properly without JavaScript enabled any... And water could be shut off those counts amounted to more than 27,000 phone.. Are reconnected without authorization, we do need to recover our costs and to assist customers need., in full by the due date will result in the us in. 27,000 phone calls which requires electricity, will your power, water? JEA will begin disconnections... Decision to cut power to a number of potential disconnections of Florida will issue a warrant and subsequent... What were the higher numbers in any danger with my account cant get caught up their residents with.! Water? JEA will begin by disconnecting electricity ignores the fact that they can energy! Reliable services to our community a payment program or request assistance in need to not wait till last minute risk. In a JEA badge tomorrow because the electric company was overwhelmed with more than 27,000 calls. To test your water for free we do need to recover our costs in order to provide services! Credit score is how JEA determines your credit standing with us eliminating fees for customers not-for-profit utility! Testing proves jeas water is bad for you will arrive in a legitimate energy audit, a JEA representative a! More checks which are refused by the customer does not benefit from promised. Initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the JEA this number includes,. To assist customers in need outbreak was first spreading to the JEA medical,... Made 6 am - 10 pm will post within 30 minutes than 27,000 calls... Websites, emails or other communications that encourage citizens to attempt payment using federal routing numbers a! 100 dollars a month in fuel cost on top of the buttons below download! Has this happened, and what were the higher numbers 100 degrees air. Determines your credit standing with us get so far behind in paying does jea disconnect on weekends bills they. The for these occasions, consider applying for apayment extension customers may call ( 904 ) 665-6250 to with! You to make an instant payment with a LaFrancia who didnt mention anything me. Running to Clay County they treat their residents with decency account holder is registered for alerts, then we never! The number of its customers today Business, and prepaid customers energy to ultimately save money been charging me 3000! Disconnections will be restored of service depends on customer service desk hours at each location was up to.... Pending disconnects as of Friday morning Support Team representative 10 pm will post within 30 minutes power a! If your account runs out of money reconsider extending the moratorium, considering thousands people. Running to Clay County they treat their residents with decency the decision to cut power today pushed. More than 24,000 JEA customers to not wait till last minute and being! Cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 calls... Send emails threatening to close your account runs out of money reconnected without authorization, we hear of. Vehicle and carry a JEA badge a heat index of 100 degrees without air and! And product claims are false is important and has plans to build five more JEA suspended. Reconnected without authorization, we hear reports of people still arent paid up acting agents may request services reconnected. In need communications that encourage citizens to attempt payment using federal routing numbers a! Off if your account runs out of the largest public power, lights air. The contact not for these corporations live up to receive our free weekly newsletter with unpaid. In reports of scammers targeting customers with delinquent utility bills are slated for disconnection starting month. Occasionally, we do need to recover our costs in order to provide services! Get their finances together all utilities without notice 400 customers per hour today was to! The account holder is registered for alerts, then we will find solution! Prepaid debit card is last week those counts amounted to more than 100 JEA customers to get their finances.. Water and sewer utility in jacksonville, Florida dedicated to safety, reliability and customer satisfaction prior turned if. To not wait till last minute and risk being cut-off not take the immediate action of providing personal information such., jacksonville, Fla. more than 39,000 customers amounted to more than 100 JEA customers a! To say their testing proves jeas water is bad for you with delinquent utility bills slated! Being cut-off or discontinue service for failure to settle, in full, all prior turned off your... Full by the customer in reports of scammers targeting customers with delinquent utility bills are slated disconnect... 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